Getting Customer Reviews for Your Storage Site
It's safe to say, more and more business is driven online everyday. Everyone (including our customers) has access to the internet in a way that they never have before. In fact, almost everyone in the US carries around a mini computer in their pockets (i.e. smartphones) with 24/7 internet access.
More and more, people rely on the internet for all of their research and this includes who they want to use for Self Storage. We know that customers are researching self storage pricing, location, and hours online, but even more importantly, customers are looking for REVIEWS!
Getting and managing reviews has become a crucial part of the self storage business. Below we'll talk about some of the sites to watch and manage as you operate your self storage.
It seems that almost everyone in the US is on Facebook and that means that your self storage facility should be on Facebook as well! If you haven't already made a Facebook Business Page, you definitely need to. Luckily, it's very easy to do. At the top your your Facebook page is a Create button. This will give you the option to create a business page. The process should only take about 5-10 minutes to set up and can be a valuable avenue to collect reviews.
Google My Business
If there's one thing on the internet that can't be overlooked these days, it's google. The thing is, even if you aren't intentionally putting your business on google, google is probably doing it for you! The problem with that, is Google is sourcing information from wherever they can find it, and it isn't necessarily accurate. The most surefire way to avoid this is to take control of your business on google. This happens through claiming your Google My Business listing. Much like Facebook, it's not especially difficult to do. Just go to Google My Business and click on Create or Claim my listing. Again the initial process is very quick, but Google adds a level of verification by sending you a postcard with a code to your address. You need to verify your listing once you receive the postcard by entering it online. Once this is set up you will be notified any time someone leaves a review for your self storage facility.